Return & Exchange Policy
- We offer 7 days hassle-free returns & exchange from the date of delivery. We also offer reverse pick-up services.
- Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin- code.
- Refunds:
For Prepaid orders: refunds will be processed through original source within 7 days after receiving the returned item.
For COD orders: will receive a coupon code/gift card instead of a refund.
Wrong Products Received: Email customercare@neverneud.com with images of the incorrect product. We will either send the correct item or provide a refund.
- Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
- Once return is placed it usually takes 24 working hours for approval. Once approved our courier partner will attempt pickup within 2 working days.
- Once picked up it usually takes 8-10 working days (sometimes earlier) for the return to reach our warehouse. Our team will perform QC within 24-48 hours.
- COD charges are Non-Refundable.
- You can get in touch with us about any issues at our customer support portal or drop us a line at customercare@neverneud.com and we will be happy to help. All queries will be solved between Monday-Saturday, 11am-5pm. All pending queries will be solved on priority the next day.
- Please note that we do not solve customer queries on Instagram, Facebook or any social media platforms.
- Cancellations will only be possible till the order has not been dispatch from our warehouse.
- Once a product is exchanged and is delivered, any further actions such as exchange or refund would not be applicable..
SELF-SHIPPING OF ORDERS FOR RETURNS/EXCHANGE:
* In case your pincode is non-serviceable for a reverse pick up, you'll have courier the product(s) to the following address:
NEVER NEUD WAREHOUSE
Marquee Industries Pvt Ltd, No 4, 3rd Cross, 3rd Floor, Lalbagh Road, Bangalore – 560027
Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount will be refunded.
PLEASE NOTE: Please make sure your courier costs do not exceed the amount stipulated above. We recommend using "Speed Post' as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
TERMS AND CONDITIONS:
* Bank account details provided by the customer in the refund link would be final and any error in the details provided by the customer would not be the responsibility of the brand.
If you have received an SMS or EMAIL of order delivered status and if it's not received by you, please email or contact us within 24 hours. email: customercare@neverneud.com
The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
* In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail customercare@neverneud.com with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.
* Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e- mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund.