GENERAL QUERIES
Is Cash On Delivery (COD) Available?
Yes! COD is available for all orders of serviceable pin-codes.
How To Place an Return / Exchange Request?
- Visit Return / Exchange option under support section on the website or click here to raise a return/exchange request for your order.
- Submit the required details as prompted.
- Follow the instructions and select the item(s) you would want to Return/Exchange.
When Will I Get My Refund?
It usually takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 2 business days.
What Payment Methods do You Accept?
You can purchase on our website using a debit, credit card, net banking, UPI or wallets.
You can choose these payment methods at checkout.
How Long Will My Order Take to Arrive?
The order usually takes 2-5 working days to reach all the metros and tier-I cities, however, for some pin codes it might take a little more time. You can check the pin code serviceability and delivery timeline under product details page.
How Would I Know If My Order is Placed?
You will get a confirmation of the placed order on your registered Email ID and WhatsApp. Besides, we will further notify you once it is dispatched from our warehouse.
Do You Ship Outside India?
We currently do not ship outside India.
My Order has been Returned to Origin (RTO). What does that mean?
Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order
Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
How Do I Determine The Correct Size For Me?
While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size.